Cancellation and Refund Policy

Superb Deal is committed to assisting its customers to the best of its ability and maintains a flexible cancellation policy. Here are the key points of our cancellation and refund policy:

1. Cancellation Requests
– Cancellations will only be considered if the request is made immediately after placing the order.
– However, please note that if the order has already been communicated to the vendors/merchants and they have initiated the shipping process, we may not be able to entertain the cancellation request.

2. Exclusions
– In cases where the quality of the product delivered is not satisfactory, customers can request a refund or replacement.

3.Damaged or Defective Items
– If you receive damaged or defective items, please report the issue to our Customer Service team.
– We will address your request, but it will be entertained only after the merchant has assessed and confirmed the issue on their end.
– Please report damaged or defective items within 2 days of receiving the products.

4. Product Discrepancies
– If you feel that the product you received does not match what was shown on the website or meet your expectations, please contact our Customer Service Team within 2 days of receiving the product.
– Our Customer Service Team will investigate your complaint and make an appropriate decision.

5. Manufacturer Warranty
– For products that come with a warranty from the manufacturers, please direct any warranty-related issues to them.

6. Refunds
– In the event that Superb Deal approves a refund, please allow 9-15 days for the refund to be processed and credited to your account.

At Superb Deal, we strive to provide the best possible service to our customers while maintaining fairness and flexibility in our policies. If you have any questions or need assistance, please do not hesitate to reach out to our Customer Service team. Your satisfaction is our priority.